Louise Welsh Schrank

Topics covered in video include : making and acknowledging introductions, proper etiquette up and down the organizational hierarchy, cubicle courtesy, how to shake hands, getting along with office co-workers, electronic etiquette : using cell phones, camera phones, voice mail, and e-mail, and lastly sharing office space and equipment.

This program explores the key role that electronic media play in the lives of American children and argues that TV and video games pose dangers to the developing child.

This program demonstrates how to use diplomacy to successfully communicate with co-workers, team members, and supervisors. Learn how to understand different conversational roles: the escape artist, the judge, the scientist, the beggar, the commander. Communicating With Tact, Candor and Credibility covers topics including: rephrasing: making "talking points" tactfully; what to say: the art of scripting; lightweight speech patterns; and jargon-filled...